Privacy policy
Welcome to the Payinsider privacy policy.
We respect your privacy and are committed to protecting your personal data.
This privacy policy will inform you as to how we look after your personal data when you visit our website at (“payinsiders.com”), when we provide you with payment orchestration services (the “Services”) or when you have other interactions with us, and tells you about your privacy rights and how the law protects you. Please read this carefully.
1. Introduction
This privacy policy covers following categories of individual:
2. When This Policy Applies
This Policy applies to information we collect:
– On this Website.
– In email, text, and other electronic messages between you and this Website.
– When you contact us by calling the general office or toll-free telephone numbers listed on our Website or by emailing us at the general company email addresses listed on our Website (such as support@pay-insider.com)
– When you interact with marketing email messages you receive from us.
– When you interact with our advertising and applications on third-party websites and services.
3. When This Policy Doesn't Apply
If you or your organization has registered to use one of our online, web-based payment services, this Policy does not apply to any information collected or processed by us in connection with your or your company’s use of such services; you will need to refer to our contract with your organization for information about our policies and practices for collecting and processing information in connection with your organization’s use of such services.
This Policy does not apply to information collected by:
Any third party (other than our own service providers acting on our behalf), including through any application or content (including advertising) offered by such third parties that may link to or be accessible from or on our Website.
4. Important Information And Who We Are
This Site is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
We are HongKong Payinsider Limited, trading as Payinsider. We are a company incorporated and registered in HongKong. Our company number is 76353221. Our registered office address is at Room 4, 16/F, Goodview Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong.
When we refer to “Payinsider” or “we“, “us” or “our” in this policy, we are referring to HongKong Payinsider Limited, trading as Payinsider. We are the ‘controller’ in relation to the personal data you provide to us, which means we determine the purposes and the way in which your personal data is, or will be, processed and are responsible for it.
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our data privacy manager using the details set out below.
Email address: info@pay-insider.com
You will always have the right to lodge a complaint with a supervisory body. The relevant authority in the HongKong is the Information Commissioner’s Office (https://www.pcpd.org.hk/. If you do have a complaint, we would appreciate the chance to deal with your concerns before you approach the ICO, so please do Contact Us in the first instance if possible.
5. Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated in February 2024.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
6. Third-party links
This Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit.
7. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
– Identity Data includes first name, last name, title, employer/company details.
– Contact Data includes address, email address and telephone numbers.
– Account Data includes your username and password.
– Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Site.
– Financial Data includes insert any other financial data that may be input to ROI tool, bank account and/or payment card details.
Usage Data includes information about how you use our Site and Services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
8. If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
9. How Is Your Personal Data Collected?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact, Account and Financial Data by filling in forms, questionnaires, or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
– contact us about or use our Services;
– create an account;
– apply for a job;
– request marketing to be sent to you; or
– give us feedback or contact us.
Automated technologies or interactions. As you interact with our Site, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
– Technical Data from analytics providers, such as Google;
– Identity and Contact Data from publicly available sources such as Companies Registry, based in the HongKong or Company House based in UK.
10. How We Use Your Personal Data
We may use the information we collect about you or that you provide to us, including Personal Information, to:
– Provide our Website to you.
– Provide you with the information you request from us.
– Authenticate or otherwise verify your identity in connection with your requests and inquiries via our Website or otherwise.
– Provide you with support and respond to your inquiries and support requests relating to our Website, including to investigate and address your concerns and to monitor and improve our responses.
– If you are a Job Applicant, collect and process your application for a position with us and contact you in connection with such application.
– Update and maintain email or mailing lists (such as our email lists to receive newsletters or alerts by email).
– Carry out the advertising, promotional and marketing purposes as described in the section below titled “Use of Personal Information for Marketing Purposes.”
– Help maintain the safety, security, and integrity of our Website, databases and other technology assets and our business.
– Create a profile about you reflecting your personal preferences, patterns, and behavior.
– Notify you about changes to our Website, products, and services.
– With respect to pseudonymized, aggregated and de-identified information, fulfill the purposes described in the section below titled “Use and Disclosure of Pseudonymized, Aggregated and De-Identified Data.”
– With respect to Technical Information, fulfill the purposes described in the section above titled “Traffic, Usage and Computer/Device Information.”
– Respond to lawful requests for information through court orders, subpoenas, warrants and other legal processes or obligations.
– Enforce any contracts between you and us, including for billing and collection, or for the establishment, exercise, or defense of legal claims.
– Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which information (including Personal Information) held by us is among the assets transferred.
– Fulfill any other purpose for which you provide the information.
– Serve any other purpose that we describe when you provide the information and for any other purpose with your consent.
Privacy policy
Welcome to the Payinsider privacy policy.
We respect your privacy and are committed to protecting your personal data.
This privacy policy will inform you as to how we look after your personal data when you visit our website at (“payinsiders.com”), when we provide you with payment orchestration services (the “Services”) or when you have other interactions with us, and tells you about your privacy rights and how the law protects you. Please read this carefully.
1. Introduction
This privacy policy covers following categories of individual:
2. When This Policy Applies
This Policy applies to information we collect:
– On this Website.
– In email, text, and other electronic messages between you and this Website.
– When you contact us by calling the general office or toll-free telephone numbers listed on our Website or by emailing us at the general company email addresses listed on our Website (such as support@pay-insider.com)
– When you interact with marketing email messages you receive from us.
– When you interact with our advertising and applications on third-party websites and services.
3. When This Policy Doesn't Apply
If you or your organization has registered to use one of our online, web-based payment services, this Policy does not apply to any information collected or processed by us in connection with your or your company’s use of such services; you will need to refer to our contract with your organization for information about our policies and practices for collecting and processing information in connection with your organization’s use of such services.
This Policy does not apply to information collected by:
Any third party (other than our own service providers acting on our behalf), including through any application or content (including advertising) offered by such third parties that may link to or be accessible from or on our Website.
4. Important Information And Who We Are
This Site is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
We are HongKong Payinsider Limited, trading as Payinsider. We are a company incorporated and registered in HongKong. Our company number is 76353221. Our registered office address is at Room 4, 16/F, Goodview Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong.
When we refer to “Payinsider” or “we“, “us” or “our” in this policy, we are referring to HongKong Payinsider Limited, trading as Payinsider. We are the ‘controller’ in relation to the personal data you provide to us, which means we determine the purposes and the way in which your personal data is, or will be, processed and are responsible for it.
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our data privacy manager using the details set out below.
Email address: info@pay-insider.com
You will always have the right to lodge a complaint with a supervisory body. The relevant authority in the HongKong is the Information Commissioner’s Office (https://www.pcpd.org.hk/. If you do have a complaint, we would appreciate the chance to deal with your concerns before you approach the ICO, so please do Contact Us in the first instance if possible.
5. Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated in February 2024.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
6. Third-party links
This Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit.
7. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
– Identity Data includes first name, last name, title, employer/company details.
– Contact Data includes address, email address and telephone numbers.
– Account Data includes your username and password.
– Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Site.
– Financial Data includes insert any other financial data that may be input to ROI tool, bank account and/or payment card details.
Usage Data includes information about how you use our Site and Services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
8. If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
9. How Is Your Personal Data Collected?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact, Account and Financial Data by filling in forms, questionnaires, or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
– contact us about or use our Services;
– create an account;
– apply for a job;
– request marketing to be sent to you; or
– give us feedback or contact us.
Automated technologies or interactions. As you interact with our Site, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
– Technical Data from analytics providers, such as Google;
– Identity and Contact Data from publicly available sources such as Companies Registry, based in the HongKong or Company House based in UK.
10. How We Use Your Personal Data
We may use the information we collect about you or that you provide to us, including Personal Information, to:
– Provide our Website to you.
– Provide you with the information you request from us.
– Authenticate or otherwise verify your identity in connection with your requests and inquiries via our Website or otherwise.
– Provide you with support and respond to your inquiries and support requests relating to our Website, including to investigate and address your concerns and to monitor and improve our responses.
– If you are a Job Applicant, collect and process your application for a position with us and contact you in connection with such application.
– Update and maintain email or mailing lists (such as our email lists to receive newsletters or alerts by email).
– Carry out the advertising, promotional and marketing purposes as described in the section below titled “Use of Personal Information for Marketing Purposes.”
– Help maintain the safety, security, and integrity of our Website, databases and other technology assets and our business.
– Create a profile about you reflecting your personal preferences, patterns, and behavior.
– Notify you about changes to our Website, products, and services.
– With respect to pseudonymized, aggregated and de-identified information, fulfill the purposes described in the section below titled “Use and Disclosure of Pseudonymized, Aggregated and De-Identified Data.”
– With respect to Technical Information, fulfill the purposes described in the section above titled “Traffic, Usage and Computer/Device Information.”
– Respond to lawful requests for information through court orders, subpoenas, warrants and other legal processes or obligations.
– Enforce any contracts between you and us, including for billing and collection, or for the establishment, exercise, or defense of legal claims.
– Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which information (including Personal Information) held by us is among the assets transferred.
– Fulfill any other purpose for which you provide the information.
– Serve any other purpose that we describe when you provide the information and for any other purpose with your consent.
